Last updated: July 24, 2026
This service is operated from Tunisia. The French version ("CGU/CGV") is the legally authoritative text of these Terms in case of any discrepancy, since French is our primary language.
These Terms of Service ("Terms") govern access to and use of the CliniqoAI service (the "Service"), published by CliniqoAI (the "Publisher"), by any aesthetic clinic or health professional (the "Customer") subscribing to the Service. Subscribing to the Service constitutes full acceptance of these Terms.
CliniqoAI is an AI-based conversational assistant, configured on behalf of the Customer, designed to automate front-desk, qualification and routing of leads and patients for an aesthetic clinic across multiple channels (website, chat widget, WhatsApp, Instagram, Messenger). The Service includes:
The Service evolves over time: some features (for example, direct synchronization with third-party calendars such as Doctolib or Google Calendar) may be in active development and marked as such on the site; their future availability does not constitute a contractual commitment until they are actually released into production.
The Customer accesses the Service exclusively through the admin dashboard described above; it does not have direct access to the server hosting its instance, which CliniqoAI operates on its behalf (see Article 4 for how infrastructure costs are split).
Access to the Service requires creating an account. The Customer agrees to provide accurate, up-to-date information and to keep login credentials confidential. The Customer is responsible for all activity under its account.
CliniqoAI does not publish a fixed pricing grid. The Service is provided in exchange for a single, flat one-time fee (the "One-Time Fee"), determined individually for each Customer based on its needs (channels used, conversation volume, features enabled). This fee is proposed following a discovery call or initial audit, then formalized in an individual quote or order form accepted by the Customer before work begins. Once accepted, the fee is final, subject to any revision terms set out in the quote itself.
The One-Time Fee covers exclusively the services performed by CliniqoAI: the initial consultation, configuration of the AI assistant and its knowledge base, setup work, and connecting the requested channels (WhatsApp, Instagram, Messenger, chat widget). It does not cover the infrastructure costs required to run the Service once it is in production.
Hosting costs and AI provider API usage costs (see Article 6 of our privacy policy) remain the Customer's responsibility. Since the Customer does not have direct access to its instance's server (Article 2), these costs are advanced by CliniqoAI on the Customer's behalf and billed back to the Customer at actual cost, with no markup, on a schedule separate from the One-Time Fee. CliniqoAI retains the administrative access needed to operate the Customer's instance; this access does not change the cost split described above: CliniqoAI operates the instance on the Customer's behalf, but the Customer bears its infrastructure cost.
The Service is not subject to any recurring subscription, automatic renewal, or periodic billing from CliniqoAI for its own services. Only the infrastructure costs described above are billed on a recurring basis, limited to their actual amount.
The Customer agrees to use the Service for its intended purpose, not for unlawful ends, and to comply with regulations applicable to its activity (including commercial communication rules and protection of its own patients' data). The Customer remains solely responsible for the content it configures in its AI assistant's knowledge base and for any medical or commercial responses it validates.
The Publisher uses reasonable means to ensure continuous access to the Service, without guaranteeing uninterrupted availability. Planned maintenance or outages linked to third-party providers (hosting provider, Meta APIs, AI provider) may occasionally affect access; the Publisher aims to limit their frequency and duration and to inform Customers when reasonably possible.
The Service is a qualification and outreach assistance tool; it does not replace the Customer's own medical or professional judgment. The Publisher shall not be held liable for medical decisions made by the Customer or its staff, nor for content delivered by the AI assistant where that content results from configuration or knowledge-base content defined by the Customer itself.
To the extent permitted by law, the Publisher's liability under the Service is limited to direct damages and shall not exceed the amount of the One-Time Fee paid by the Customer for the Service. The Publisher shall not be liable for indirect damages (loss of revenue, loss of patients, reputational harm, etc.).
The Customer may request that the Service be discontinued at any time, in writing to [email protected]. CliniqoAI will then deactivate the Customer's instance, per the arrangements and retention periods described in our privacy policy.
The One-Time Fee paid for the initial setup of the Service is non-refundable once the setup work has been carried out, unless otherwise agreed in the quote.
CliniqoAI may suspend or discontinue operation of the Customer's instance in the event of a serious breach of these Terms by the Customer, or non-payment of the infrastructure costs referred to in Article 4, after formal notice goes unanswered, except in cases of urgency or legal obligation.
Upon termination, Customer data is retained and then deleted in accordance with the retention periods described in our privacy policy, unless an export is requested or retention is legally required.
Processing of personal data under the Service (data of the Customer's leads/patients, and of the Customer itself) is described in our privacy policy, which forms an integral part of these Terms.
The Service, its software, brand and graphical elements remain the exclusive property of the Publisher. The Customer retains full ownership of the content it provides (knowledge base, documents, its patients' conversations) and grants the Publisher the right to process it only to the extent necessary to provide the Service.
The Publisher may amend these Terms, in particular to reflect changes to the Service or applicable regulation. The Customer will be notified of any material change by email or via its customer area, with reasonable notice before it takes effect.
These Terms are governed by Tunisian law as regards the commercial relationship between CliniqoAI and the Customer (billing, contract interpretation, liability). In the event of a dispute over their interpretation or performance, and absent an amicable resolution, the competent Tunisian courts shall have exclusive jurisdiction.
This governing-law clause does not affect CliniqoAI's data-protection obligations where the data concerned belongs to individuals residing in the European Union. Under Article 3(2) of the GDPR, that regulation applies extraterritorially to the processing of EU residents' personal data, regardless of where the controller or processor is established. Tunisian law therefore governs the commercial contractual relationship, while data-protection compliance obligations (GDPR, where applicable) remain separately applicable and are described in our privacy policy.